E-Commerce & CRM Executive

Storytelling is, and will always be, the heart of what we do at Skydance. Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans.

We are creator-first, audience-focused, tech-forward, globally scaled. Here, you'll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day.

If you're energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we'd be thrilled to welcome you aboard. LET'S GO! Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world.

They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more.

Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide. ᅠ We are seeking a proactive E-Commerce & CRM Executive to support the e-commerce marketing team at Warner Bros Tours and Retail.

As E-Commerce and CRM Executive you will take ownership of the day-to-day CRM programme across our UK, US and Japan Harry Potter Shop storefronts, with a particular focus on hands-on email marketing and the customer lifecycle.

This is an opportunity to develop a profitable channel, improve how we engage customers and contribute to data-led campaigns for a world-leading visitor attraction brand. If you are passionate about CRM, interested in the Harry Potter franchise and motivated by the opportunity to build something meaningful, we would love to hear from you.

Your Role Accountabilities Build, schedule and maintain email campaigns, customer flows and lists in Salesforce Marketing Cloud across three international markets. Own and optimise automated customer journeys, including welcome, abandonment, post-purchase, win-back and restock communications.

Support campaign execution across product launches, promotions and paid media activity, including approximately one CRM send per week. Monitor campaign performance, maintain reporting dashboards and use engagement data to identify actionable improvements.

Coordinate with internal teams, including the Harry Potter Fan Club team, and external partners to...

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