End User Computing Analyst

Overview

In this role you will provide end-user computing support and manage devices used by colleagues, ensuring hardware and software meet standards and user needs. You’ll install, update and license software while maintaining security and documentation, with a focus on reliable remote and on-site support. You work closely with IT teams to sustain seamless computing environments and drive improvements. This is an opportunity to shape a secure, efficient end-user computing service within a people-focused IT function.

Pay / Benefits

• staff discount
• private pension
• Virtual GP
• life assurance
• buy more holiday
• birthday off

Responsibilities

• Provide second-line technical support for hardware, software and network issues across desktops, laptops and mobile devices
• Configure, deploy and maintain end-user computing devices to meet standards and user needs
• Install, update and manage software applications and licenses in compliance with policies
• Log, track and resolve incidents in the IT service management system and escalate when needed
• Create and maintain user documentation and deliver training to improve productivity
• Enforce security policies on end-user devices (antivirus, encryption, access controls)
• Collaborate with other IT teams to ensure integration of end-user computing environments
• Maintain accurate asset records and coordinate hardware refresh programs
• Provide remote support across locations to ensure consistent IT services
• Identify and propose process and tool improvements to enhance efficiency

Key requirements

• degree in IT or relevant experience
• knowledge of IT infrastructure (hardware, networks, OS)
• CompTIA qualification (preferable)
• knowledge of Microsoft products (Exchange, Intune, Entra, Teams Admin, M365) and operating systems
• knowledge of an ITIL-based environment
• problem-solving
• clear communication
• team collaboration
• End-user device management
• Software installation and license management
• Security policy enforcement (antivirus, encryption)

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