ERP Support Analyst

Responsibilities and Duties

The role will encompass elements of ERP support, implementation and reporting.

• 1. You'll be the main point of contact for any ERP related issues, working with key business stake holders and working alongside 3rd party suppliers. This will include but is not limited to:
• identifying, investigating and resolving issues with ERP systems with close liaison with Users.
• Troubleshooting of coding issues and managing the resolutions to those issues, either with the internal team or with 3rd parties
• Network support including applying Updates, rebooting servers etc
• Support of retail shop IT including EPOS tills etc
• Correction of data issues
• Logging calls in the company's tracking system and provide updates to users
• Testing and implementing system changes including reports, requestors and screen changes
• 2. Provide remote & on-site software support for the business users
• 3. Installation and upgrades of software
• 4. Logging, processing and updating, tickets via our ticket logging system and liaison with users

Key Skill and Experience

• 1. ERP application support experience (any ERP system will be fine)
• 2. Experience in a 1st Line IT Support environment
• 3. Upgrading systems, ensuring they are fully supported and performing optimally
• 4. Some SQL
• 5. Experience of working in a customer focussed retail environment and/or warehousing would be an advantage
• 6. Customer Service focussed (both internal customers and external customers) with good communication skills at all levels
• 7. Has good organisational Skills. Able to manage and prioritise own workload and to work to team and project deadlines
• 8. A 'hands-on' attitude

This is a great opportunity to work in a varied role within a supportive, collaborative team. We are looking for a dynamic and engaging communicator with the ability to nurture key working relationships

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