Events Coordinator

Overview

As Events Coordinator at Headstone Manor & Museum, you serve as the face of the venue, delivering high-quality customer care across corporate events, private functions and weddings. You will handle enquiries, conduct site viewings and guide clients through planning and delivery, coordinating with a small team to ensure seamless, memorable events.

The role requires adaptability to a varied workload and the ability to work flexible hours, including evenings and weekends. You will contribute to a heritage site renowned for its historic rooms and the Great Barn as a wedding and function venue, shaping experiences for diverse client groups.

Responsibilities

• Manage enquiries and provide timely information to clients
• Conduct site viewings and act as primary contact for a portfolio of clients
• Coordinate planning, logistics and delivery of events from enquiry to execution
• Deliver exceptional customer care and ensure guest satisfaction
• Work with a small team to support venue operations and event success
• Prioritise workloads and adapt to changing priorities, including anti-social hours

Key requirements

• Hospitality knowledge and venue-based event coordination experience
• Sales experience in hospitality with a track record of customer service
• Experience in event coordination / delivery
• Ability to meet the needs of diverse communities
• Excellent interpersonal and communication skills
• Strong planning, organisational and problem-solving abilities
• Ability to work on own initiative and prioritise work loads
• Proficiency with standard office software and email
• Ability to lift and move loads safely
• Flexible approach to duties and willingness to work evenings, weekends and bank holidays
• Outstanding interpersonal and communication skills
• Strong planning and organisational abilities
• Problem-solving and practical thinking
• Self-motivated and proactive
• Adaptability and resilience
• Standard office software

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