Export Customer Service Operator

Submission of customer bookings in adherence to Customer Service SOPs. Handling customer and third-party queries confidently and promptly, escalating to management when necessary. Proactively contacting clients or missing shippers to secure additional bookings when container volumes are low.

Corresponding with overseas agents via email or Oms to ensure accurate and timely information for all Routed Bookings. Efficiently managing amendments to bookings, including changes in CBM, weight, or number of pieces. Arranging haulage bookings, taking into consideration any special agreements such as free pick-up.

Resolving haulage issues, such as addressing instances of drivers not showing up. Notifying clients via email about vessel delays or short shipments with dates to be confirmed. Obtaining hazmat acceptance if required, unless previously submitted by sales.

Communicating with suppliers for freight collect shipments and obtaining necessary paperwork like MSDS, DGN, invoice, and packing list. Proficiently handling short shipments. Ensuring accurate rating of all bookings according to client and agent agreements, and inputting third-party expenses at the booking level when necessary.

Aligning all communication, both internal and external, with the company Core Values and actively promoting existing and new services. As the primary point of contact within the business, consistently providing a level of service that demonstrates excellence and meets service level expectations.

Proactively seeking opportunities to increase revenue, whether by offering value-added services at our CFS's or identifying revenue-generating opportunities for specific requests. Proficient in customer service with a track record of resolving issues in a solution-focused manner.

Ability to communicate professionally and efficiently while addressing all aspects of client expectations and issues. Confidently liaising with colleagues at all levels using various communication mediums. Professional and efficient communication with customers. - The Customer Service Advisor holds accountability for executing daily tasks to accomplish the primary objective: customer satisfaction and serving as the initial point of contact for most clients.

Their role is to guarantee clients receive a consistently professional, courteous, and efficient level of service at all times. - hello@globalrs.co.uk - GDPR Candidate Agreement | Web Privacy & Cookie Policy | Terms of Use - GRS | Copyright © 2026 - Powered by Firefish Recruitment Software - Firefish Software - We need to ensure that we give you the best experience on our website.

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