Facilities Management Coordinator

Facilities Management Coordinator – 12 Month Fixed-Term Contract Salary: £36,000 Location: The Cube, London East, Dagenham Contract: 12 Month Fixed-Term, Full-Time What we are looking for: We are seeking an experienced Facilities Management Coordinator to join our team on a 12-month fixed-term contract, supporting the day-to-day operation and coordination of our multi-tenanted estate.

Reporting to the Head of Assets & Estate, you will play a key role in managing the facilities helpdesk, coordinating service requests and contractors, supporting soft services and maintaining accurate facilities and compliance records.

You will act as an important point of contact for tenants and occupiers, working closely with our Technical Services Manager, contractors and wider estate team to ensure facilities services are responsive, well organised and delivered to a high standard.

This is a varied role suited to someone with experience in facilities coordination, property administration or commercial property operations who is highly organised, customer-focused and comfortable managing multiple requests and priorities.

Key Responsibilities

Manage the day-to-day operation of the facilities helpdesk, ensuring requests are accurately logged, prioritised, allocated and tracked through to completion. Raise and update service requests and follow-on actions using relevant CAFM, helpdesk, property or facilities management systems.

Provide tenants, occupiers and colleagues with clear and timely updates on facilities requests and outstanding issues. Act as a key point of contact for day-to-day tenant and occupier facilities enquiries. Coordinate soft services across the estate, including cleaning, grounds maintenance, pest control, waste-related liaison and other facilities support services.

Monitor estate presentation, common areas, front-of-house areas and shared facilities, escalating issues where required. Coordinate contractor attendance, including scheduling visits, arranging access and liaising with relevant site teams.

Monitor service delivery and identify recurring issues, delays, service failures or areas requiring escalation. Support tenant and occupier communications relating to planned activity, facilities services and operational matters. Support the coordination of room booki...

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