Facilities Manager

JOB TITLE: Facilities Manager LOCATION: London Designer Outlet, HA9 0FD HOURS: Monday - Friday 40 hours (Flexible for the needs of the business) Salary: £60,000 - £65000 per annum ROLE OVERVIEW AND PURPOSE The Facilities Manager will lead the safe, compliant, efficient and commercially effective delivery of integrated facilities management services at London Designer Outlet, Wembley Park.

The role has responsibility for both hard and soft services, with four direct reports, and will ensure the site delivers an excellent experience for the client, retailers, visitors and wider stakeholders. Working as a key member of the site leadership team, the Facilities Manager will provide visible operational leadership across maintenance, cleaning, security, guest services and related service partners.

The role will maintain high standards of presentation and compliance, strengthen business continuity and emergency preparedness, and drive a collaborative, accountable and continuously improving culture. KEY RESPONSIBILITIES Operational leadership: Lead day-to-day hard and soft facilities services across the destination, ensuring safe, reliable and efficient delivery against contractual, statutory and client requirements.

Service delivery and assets: Oversee planned and reactive maintenance, building systems, plant, equipment, cleaning, security, housekeeping and guest services. Monitor CAFM or equivalent systems, contractor performance and service continuity.

People leadership: Lead, coach and develop four direct reports and their wider teams. Set clear expectations, manage performance and attendance, plan resources and rotas, support succession, and ensure colleagues are trained and competent.

Financial and commercial management: Own operational budgets and contribute to forecasting, P&L performance and annual planning. Review quotations, variations and capital requests; monitor expenditure; identify value opportunities; and ensure procurement and approval controls are followed.

Safety, compliance and resilience: Maintain robust arrangements for statutory compliance, risk assessments, method statements, permits to work, contractor control, fire safety, environmental requirements and safe systems of work.

Lead incident investigations, emergency response, business continuity and follow-up actions. Client and stakeholder management: Act as a principal operational contact for the client and build effective relationships with landlord representatives, retailers, contractors, suppliers, emergency services, local authorities and Wembley Park stakeholders.

Performance and customer experience: Use audits, KPIs, SLAs, feedback and reporting to maintain high standards of cleanliness, safety, presentation and service. Resolve issues promptly, communicate risks clearly and de...

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