Facilities Manager - Soft Services

p strong Job Title: /strong Facilities Manager - Soft Services /p p strong Location: /strong Hybrid, Head office Burntwood, Staffordshire /p p strong Hours: /strong Full-time, permanent, 35 hours per week /p p strong Salary: /strong up to £33,000 per annum DOE /p p strong Reports to: /strong Maintenance Manager /p p br /p p br /p p br /p p strong About the role /strong /p p The Soft Services Manager is responsible for leading, coordinating, and monitoring all soft services delivery across the Busy Bees estate.

This includes cleaning, grounds maintenance, pest control and waste services. /p p The role ensures all centre-facing services are delivered to high standards, remain compliant, minimise disruption, and provide a safe, clean, and welcoming environment for children, parents, and staff.

This is a really opportunity to make a difference. /p p br /p p br /p p br /p p strong About Busy Bees /strong /p p Founded in 1983, Busy Bees is the UK’s largest early years provider and the third largest globally, there has never been a more exciting time to join our growing team. /p p At Busy Bees, we offer a supportive, collaborative environment where your career can thrive.

From competitive pay to ongoing professional development, you’ll be part of a company that truly invests in its people. /p p br /p p br /p p br /p p strong About the Benefits /strong /p ul li strong Sector leading Family Leave. /strong /li li strong Big Benefits /strong .

Dedicated 24/7 employee benefits platform Hive (Reward Gateway) /li li with retail, cinema, and travel discounts /li li strong 35% Childcare discount. /strong /li li strong 33 days holiday inclusive of bank holidays and an extra day off for your birthday every year /strong /li li strong Further Training and development. /strong /li /ul p br /p p br /p p br /p p br /p p strong What You’ll Be Doing /strong /p ul li Lead the delivery and continuous improvement of soft services across all Busy Bees settings. /li li Oversee cleaning standards, schedules, materials, audit processes, and ensure compliance with hygiene requirements in childcare environments. /li li Manage grounds maintenance contracts, ensuring outdoor spaces are safe, well-maintained, and child friendly. /li li Coordinate pest control programmes across the estate, ensuring preventative measures and rapid response to issues. /li li Oversee waste management contracts, ensuring safe disposal, recycling practices, and environmental compliance. /li li Act as first-line escalation point for cleaning concerns, pests, landscape issues. /li li Manage and triage incoming queries from centres efficiently, providing solutions or contractor instructions. /li li Monitor and analyse recurring issues, implementing root-cause improvements. /li li Manage relationships with all soft-service providers. /li li Monitor performance for each contract area through KPIs, SLAs, and regular review meetings. /li li Ensure all providers adhere to Busy Bees standards, safeguarding requirements, and health safety legislation. /li li Assist with minor facilities duties when required, such as ensuring deliveries are correctly handled and distributed. /li li Directly support the day-to-day function of the National Support Centre (NSC), including distribution of post and ensuring staff visitor facilities and refreshments are available, stocked and running efficiently. /li li To support the National Support effectively, 3-4 days in the office would be expected. /li li Arrange and assist with ad hoc meeting and events for NSC teams. /li li Ensure all soft services comply with industry regulations, safeguarding expectations, and health and safety standards. /li li Maintain documentation associated with cleaning chemicals, COSHH, pest treatment plans, and security procedures. /li li Conduct regular audits of centres to ensure adherence to Busy Bees soft-service policies. /li /ul p br /p p br /p p br /p p strong Skills Experience We’re Looking For /strong /p p strong Essential /strong /p ul li Experience managing soft services in a multi-site, regulated, or high-traffic operational environment. /li li Strong understanding of cleaning standards, pest control practices, grounds maintenance, and waste protocols. /li li Contractor management experience with the ability to challenge performance and drive service improvements. /li li Excellent communication and organisational skills. /li li Ability to manage high volumes of operational queries in a calm, structured manner. /li li Competent with digital systems, including auditing tools and sign-in/compliance platforms. /li li Desirable but not essential, IWFM qualification (Level 3 or above) or equivalent soft services/facilities certification. /li li Health Safety training (e.g., IOSH Managing Safely). /li li Experience supporting childcare, education, or safeguarding environments. /li li High attention to detail and commitment to maintaining safe, clean environments. /li /ul p br /p

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