Field Applications Engineer

Field Applications Engineer Location: Crawley, West Sussex - Hybrid Working An exciting opportunity has arisen for a Field Applications Engineer to join a specialist technology business developing advanced computing platforms, software and integration solutions for demanding applications.

The organisation combines hardware, software and engineering expertise to deliver integrated computing solutions to an international customer base. With a strong focus on innovation, customer integration and continuous product development, the business is looking to strengthen its engineering team to support customers across EMEA and other strategic markets.

This is a customer-facing technical engineering role supporting customers throughout evaluation, onboarding, integration and production readiness. The successful candidate will troubleshoot complex hardware and software issues, develop integration tools and scripts, support operating system configurations and work closely with engineering and product teams to improve platform adoption and customer experience.

This opportunity would suit a hands-on engineer with experience in embedded systems, industrial PCs, software development or hardware and software integration who enjoys solving technical challenges, working directly with customers and developing practical tools to improve integration processes.

Main Responsibilities of the Field Applications Engineer (Crawley, West Sussex): Work directly with customers throughout evaluation, onboarding, integration and production readiness Investigate, troubleshoot and resolve complex technical issues across hardware, operating systems and software Reproduce customer issues, gather technical evidence and coordinate structured escalations with Engineering and Product teams Deliver technical workshops, onboarding sessions and product demonstrations Support the configuration and troubleshooting of Windows and Linux environments on embedded computing platforms Assist with the creation, configuration and validation of customer-ready operating system images and reference configurations Support the integration of peripherals and external devices Advise customers on platform capabilities, system security, BIOS configuration and integration best practices Participate in integration testing, benchmarking and system validation Support the adoption of software platforms, integration layers and development tools Develop and maintain integration tools, scripts, utilities and example code Contribute to OS provisioning workflows, configuration tools and other customer enablement resources Collaborate with Software, Firmware, FPGA and Product teams to improve integration tools and the overall customer experience Create and maintain technical documentation, integration guides and troubleshooting resources...

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