Field Service Engineer

We're looking for a Field Service Engineer in the Chelmsford (CM) area! This is an opportunity to join and contribute to the success of a rapidly expanding, innovative subscription-based business in the water systems sector who are helping hundreds of thousands of people every day to live healthier lives.

The role would suit somebody with experience working on the road to a schedule or route, and hands-on technical skills in fitting, fixing, fault finding or repairs. This business places a strong emphasis on company culture , with incentives designed to recognise hard work and give employees the opportunity to achieve strong on-target earnings .

The role does not require specific industry experience as full training will be provided. However, you must drive, have experience in a field service, delivery or similar 'road-based' role, and be confident using tools and tackling practical, technical tasks.

Your hands-on experience could come from a trade, mechanics, maintenance, appliance repairs or a similar background. The Role As a Field Service Engineer, you'll be the hero ensuring customers get the most out of their game-changing water systems, making installations a breeze and providing top-notch maintenance on every interaction.

This includes: Covering your allocated region and assisting others in your team if needed. Installing or repairing systems for customers in their homes. Identifying and fixing issues first time to avoid return visits. Provide an awesome customer experience from the first call until leaving their property.

Ensuring all work is completed to the highest standards, leaving homes clean and tidy. Setting up and demonstrating the product for the customer, ensuring they enjoy all the amazing features. Positive and frequent communication with customers and the scheduling and stock teams to ensure issues are swiftly resolved.

Going out of your way to drive positive reviews and customer recommendations. Following all Standard Operating Procedures and defined processes, using a handheld PDA to access your schedule and accurately record job updates.

Record all stock consumption accurately to ensure your van stock aligns to system counts. About YOU! Located within 25 minutes of Chelmsford (this is essential). Experience in a field service, delivery or similar road-based role, working to a schedule or route and understanding that timings can vary from day to day.

A practical, technical mind, with hands-on experience fitting, fixing or fault finding using tools or equipment. Plumbing experience isn't essential as you'll receive full product and installation training, b...

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