Field Technician (12-month fixed-term contract)

Life. Unlimited. At Smith+ Nephew we design and manufacture technology that takes the limits off living.

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Are you passionate about technical problem-solving, precision work, and delivering exceptional customer service? Join our team and help healthcare professionals keep critical medical equipment performing at its best.

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As a Field Technician, you’ll play a key role in maintaining and repairing medical devices, supporting customers, and ensuring our equipment meets the highest quality and safety standards.

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This is a 12-month fixed-term contract, with option for prolongation.

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What will you be doing?

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• Repair and maintain Smith+ Nephew equipment in line with internal procedures, corporate guidelines, and relevant industry standards.
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• Perform preventative maintenance (PM) activities for customers with service contracts, ensuring compliance with contractual obligations.
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• Complete training and certification programs to become qualified to service equipment across multiple product franchises.
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• Carry out precision instrument servicing, including working under a microscope and sharpening surgical instruments.
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• Support the wider Service Engineering team in delivering and managing the preventative maintenance program.
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• Manage personal inventory levels, perform scheduled stock cycle counts, and contribute to effective inventory control.
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• Assist Operations Leads and Service Coordinators with inventory management activities.
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• Build and maintain strong relationships with customers, hospital staff, and internal sales teams.
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• Ensure service activities are completed efficiently, on time, and in a cost-effective manner.
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• Meet and exceed individual performance targets and key performance indicators (KPIs).
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What will you need to be successful?

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• Previous experience in a technical repair, maintenance, service, or field technician role.
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• Experience working with precision instruments and performing detailed tasks under a microscope.
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• Ability to repair, maintain, and service equipment in line with internal, corporate, and external standards.
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• Excellent troubleshooting and problem-solving skills.
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• Strong organizational skills with the ability to manage inventory and prioritize workload effectively.
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• Customer-focused mindset with excellent communication and relationship-building skills.
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• Ability to work independently while collaborating effectively within a team environment.
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• Willingness to complete training and develop expertise across multiple product portfolios.
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You. Unlimited.

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We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

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Inclusion and Belonging:

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Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website (www.smith-nephew.com)

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Your Future:

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Generous annual bonus and pension Schemes, Save As You Earn share options.

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Work/Life Balance:

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Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!

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Your Wellbeing:

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Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.

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Flexibility:

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Hybrid Working Model (For most professional roles).

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Training:

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Hands-On, Team-Customised, Mentorship.

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Extra Perks:

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Discounts on Gyms and fitness clubs, Salary Sacrifice Bicycle and Car Schemes and many other Employee discounts.

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Stay connected by joining our Talent Community.

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We’re more than just a company - we’re a community! Follow us on LinkedIn to see how we support and empower our employees and patients every day.

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Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.

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Explore our website and learn more about our mission, our team, and the opportunities we offer.

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