Fire and Security Manager / Technical Support Manager

Fire & Security Manager / Technical Support Manager Location: London & South East Salary: £50,000–£58,000 basic, depending on role and experience Package details * Installation Manager: £58,000 basic, potentially negotiable depending on experience * Technical Support Manager: Up to £50,000 basic * Company car or car allowance (Installation Manager) * 22 days' annual leave, increasing to 25 days * Installation Manager: Predominantly office-based, with occasional working from home considered * Technical Support Manager: Primarily office-based, with the option of a 50/50 office and field-based split Company overview Our client is a well-established, family-run Fire & Security business with over 50 years of industry experience.

They hold both NSI Gold and BAFE accreditation, providing a comprehensive range of fire safety, security and electrical services across London and the South East. Secure & Recruit has successfully placed four engineers and a team leader with the business, giving us an established relationship and first-hand experience of working with their team.

Role overview Our client is looking to strengthen its management and technical support team, with two opportunities available: Installation Manager – £58,000 * Oversee installation projects from start to finish, ensuring work is delivered effectively. * Lead, support and guide the installation engineers. * Act as the main point of contact for technical support across fire and security systems. * Attend site visits and client meetings. * Assist with NSI Gold technical audits. * Monitor installation costs and profitability, with an understanding of P&L. * Help develop and improve the installation department's processes and overall delivery.

Technical Support Manager – Up to £50,000 * Provide technical support to engineers and customers across fire and security systems. * Spend approximately 50% of your time supporting engineers with complex technical issues. * Handle customer technical queries, making up the remaining 50% of the role. * Help diagnose and resolve challenging system faults and technical problems. * Support engineers with technical guidance and advice. * For those choosing the field-based option, responsibilities will include training engineers and providing technical support on site.

Experience required * Strong technical knowledge across fire and security systems. * Good fault-finding and diagnostic abilities. * Confidence supporting engineers and providing technical guidance. * Strong communication and organisational skills. * Previous management, su...

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