Fire & Security Service Manager

Fire & Security Service Manager Location: Harlow Area / Greater London Salary: £45,000 - £55,000 per annum, dependent on experience Sector: Fire & Security | CCTV | Access Control | Service Management Working Arrangement: Head Office Based with External Site Visits About the Company Our client is an established provider of Fire, Security and communal IRS systems, delivering technical solutions to commercial and residential clients across London and surrounding areas.

The business works with M&E contractors, housing associations, local authorities and property management companies, providing installation, service, maintenance and small works support. The Role We are recruiting for an experienced Fire & Security Service Manager to oversee the day-to-day operation of a busy Service Department.

Reporting to the Operations Director, the successful candidate will manage service delivery, engineer scheduling, staff supervision and training, ensuring maintenance, small works and allocated commissioning contracts are completed within agreed timescales and budgets.

The position combines operational management with technical oversight and commercial responsibilities, including identifying small works opportunities, preparing quotations and maintaining client relationships. Previous experience with Fire, CCTV and Access Control systems is essential, alongside experience supervising and managing engineering teams.

Key Responsibilities Manage the daily operation of the Fire & Security Service Department. Plan, schedule and oversee maintenance, small works and allocated commissioning contracts. Ensure service delivery is completed efficiently, within agreed deadlines and budgets.

Supervise, monitor and support Service Engineers, including apprentices and trainees. Coordinate engineer training, workload allocation and departmental performance. Identify additional small works opportunities at client sites.

Organise pricing, prepare quotations and secure orders for small works projects. Oversee departmental paperwork, service reports and timely client invoicing. Maintain effective communication with clients, engineers and internal departments.

Provide hands-on technical support when required. Identify and implement opportunities to improve departmental performance and service delivery. Requirements

Essential

Previous technical experience with Fire, CCTV and Access Control systems. Proven experi...

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