First Line Manager - Customs

Grade: NContract Type: Permanent (Full-Time)Shift patterns: 3 Weekly Shift Rotation: 0700 - 1500, 0900 - 1700 & 1100 - 1900 (Flexible)Shifts: Monday to FridayLocation: Rugby, CV23Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly. We're now looking for a Customs Team Leader/First Line Manager to lead our operations and drive success. If you're a proactive leader with a passion for logistics, we want you on our team!WHAT YOU'LL DOEnsure all export and import documentation is prepared in accordance with EU and UK customs requirementsMaintain up to date knowledge of UK customs processes and EU export regulationsCollaborate with internal teams eg Planning, NDNS, EU control towers, Brokers and Freight forwarders to ensure accuracy and SLAs are metDevelop and maintain Standard Operating Procedures (SOPs) and Work instructions. Managing a small team of customs administrators

THIS ROLE WOULD SUIT PEOPLE WHO?Have experience managing a small team of people in an office based environmentHave excellent Communication and Customer Service skills Computer literacy, including ExcelKnowledge of Customs and Brokers is an advantageHave previous Transport Planning Experience Have a strategic mindset and a passion for problem-solving.WHY JOIN US?Free parking and on-site canteenDiscretionary bonus based on performanceWe're happy to talk about flexible working – just ask about alternative patterns at interviewJoin our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contributionFree confidential 24/7 GP consultationsHundreds of retail and lifestyle discountsAffordable loans, savings schemes and free mortgage adviceVisit to learn moreWHO WE ARE​We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.BUILDING AN INCLUSIVE WORKPLACEAt DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day. As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs. Please be aware that interviews are provisionally scheduled to take place during the week commencing 17th August. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible. #DSCUKICF Job SummaryJob number: 43557Date posted : 2026-08-13Profession: AdministrationEmployment type: Permanent

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