Fleet Engineer
New Resource Group · Trowbridge, England ·
Fleet Availability Team Leader Location: Trowbridge, Wiltshire (Hybrid work model 50/50 office/home) Hours: 37.5 per week Salary: Competitive, dependent on experience Are you an experienced HGV professional with a strong understanding of vehicle maintenance, breakdown management and repair operations?
Are you ready to lead a team, take ownership of operational challenges and make a tangible difference to vehicle availability? We are looking for a proactive Fleet Availability Team Leader to join an established vehicle operations business in Trowbridge.
This is an opportunity for someone with a heavy vehicle technical background and strong leadership skills to play a key role in reducing vehicle downtime, improving service performance and delivering an excellent customer experience.
The Role As Fleet Availability Team Leader, you will lead a team responsible for managing vehicles that are off the road due to breakdowns, accidents, defects, repair delays and maintenance issues. Your focus will be on ensuring every case has a clear action plan, appropriate ownership and a realistic target for resolution.
You will drive progress, challenge delays and coordinate with repairers and service partners to get vehicles back into operation as quickly and safely as possible. This is a hands-on operational leadership position, combining team management and coaching with technical problem-solving, supplier coordination and customer communication. Key Responsibilities
- Lead, coach and motivate a team, establishing clear priorities and accountability for resolving off-road vehicle cases.
- Oversee vehicle breakdowns, repairs, recovery, accident damage, defects and maintenance-related downtime.
- Ensure every case has a defined action plan, clear next steps, an assigned owner and a target resolution date.
- Work closely with HGV repair workshops, dealerships, recovery agents, bodyshops, tyre providers and other service partners to accelerate repairs.
- Challenge suppliers on delays, parts availability, diagnostic progress and repair completion dates, escalating performance issues where necessary.
- Monitor live cases and aged off-road vehicles, identifying obstacles and ensuring overdue actions are addressed promptly.
- Support team members with complex technical cases, difficult supplier conversations and urgent customer issues.
- Ensure customers and internal stakeholders receive clear, timely and accurate updates on vehicle status and expected completion dates.
- Work collaboratively with maintenance, customer service, rental and account management teams to resolve issues and minimise disruption.
- Monitor key performance indicators, including vehicle downtime, repair cycle times, supplier response times and overdue cases.
- Identify recurring problems and implement pr...