Front Office Manager
Criterion Hospitality ·
An exceptional opportunity has arisen for a passionate and experienced Front Office Manager to join the team at Criterion Hospitality . Salary:£33000k As Front Office Manager , you will take full ownership of the day-to-day Front Office operation, ensuring an exceptional guest experience from arrival through to departure.
You will lead from the front, creating a welcoming, professional and high-performing environment while developing and motivating the team to consistently deliver excellent service. Key Responsibilities Take full responsibility for the smooth day-to-day operation of the Front Office department Lead, train, motivate and develop the Reception and Front Office team Ensure seamless check-in and check-out procedures and consistently high standards of guest service Manage team rotas, staffing levels, holidays and departmental coverage Handle guest feedback, complaints and escalations professionally and efficiently Monitor guest satisfaction and identify opportunities to continuously improve the guest journey Ensure the lobby, reception and Front Office areas are always well presented and proactively managed Conduct team briefings, one-to-ones, performance reviews and ongoing training Manage departmental procedures, administration and reporting Monitor Front Office performance and ensure operational standards and KPIs are achieved Work closely with Housekeeping, Reservations, Maintenance and other departments to ensure seamless hotel operations Ensure compliance with company procedures, health