Funeral Service Operative

Position: Funeral Service Operative Location: Dignity Funerals Ltd, Chaplin Road, Wembley Job Type: Full-time, permanent - 40 hours per week Salary: £31,158.40 per annum We're looking for a compassionate, reliable individual to join our team at our Care Centre in Wembley as a Funeral Service Operative (Level One), supporting families through one of life's most sensitive moments.

Our Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. Our Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters At Dignity Funeral Directors, every farewell is handled with compassion, dignity and care. You'll help families feel supported, respected and reassured throughout. Your Impact and Responsibilities You're often the first person a grieving family meets, so this role calls for empathy, confidence and attention to detail.

You'll take care of the deceased and help ensure families' wishes are met, always with respect and dignity. Shift Patterns This role is based on a rotating shift pattern across our London centres, which includes: 4:00 AM - 2:00 PM 2:00 PM - 00.00 AM Flexibility is essential, as the role will involve out-of-hours support. As a Funeral Service Operative (Level One),

you will

Provide dignified, professional care for the deceased. Support Funeral Directors with seamless service and ceremonial work. Drive and maintain specialist vehicles (hearses, limousines, private ambulances). Keep vehicles and facilities presented to a high standard.

Join the on-call rota (including nights/weekends), including collection and transfer of the deceased. Bring the deceased into our care from homes, hospitals, hospices or public places. Prepare the deceased (washing, dressing, presentation) to family, religious or cultural wishes.

Support chapel visits and family interactions calmly and respectfully. Carry out all duties involving the deceased with care and professionalism. Skills and Knowledge Full UK Driving Licence (essential). Empathetic, professional and composed under pressure.

Respectful and caring with colleagues and families. Physically capable of manual handling. Comfortable working directly with the deceased. Reliable and flexible, including outside standard hours. Professional, dignified presentation.

PC literate - Microsoft Office, Outlook and internal systems (training provided). No previous funeral experience is needed ...

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