Gas Engineer - £44,984.2 A Year
Baxi ·
GAS ENGINEER (Field Service Engineer) Job description At Baxi, our Gas Engineers are the face of our brand, delivering expert service, maintenance, and repair support to customers across their region. A typical day involves diagnosing and resolving technical issues on domestic heating systems, commissioning new installations, and ensuring appliances are operating safely and efficiently.
Youll work independently in the field, building trusted relationships with customers while upholding the highest standards of safety, quality, and customer care playing a vital role in supporting reliable heating solutions and the UKs transition to lower-carbon energy.
The following information aims to provide potential candidates with a better understanding of the requirements for this role. Location: Norwich area Postcodes Covered: NR33, NR32, NR31, NR30, NR14, NR15 Salary: £44,984.22 + Monthly Bonus Company Vehicle: Company Van + Fuel Card Pension: Contributory pension scheme Working Pattern: You will average 41.5 hours per week over the year working annualised hours (less in summer more in winter) but your pay will not change! This includes some weekend, evening and bank holiday work.
The Person
Were looking for a customer-focused, technically skilled Gas Engineer who takes pride in delivering a first-time fix and outstanding service. Youll be a self-motivated problem solver, confident working independently in the field while representing Baxi with professionalism and integrity.
Youll combine strong diagnostic ability with excellent communication skills, building trust with customers and colleagues alike. Safety-conscious, organised, and resilient, you thrive in a hands-on role where no two days are the same, and youre committed to continuous learning as heating technology evolves towards more sustainable, low-carbon solutions.
The Role
As a Gas Engineer at Baxi, you will be responsible for delivering high-quality service, maintenance, and repair support across domestic and commercial heating products within your designated region. Working remotely in the field, you will diagnose faults, complete repairs, commission new appliances, and carry out annual servicing in line with industry standards and safety regulations.
Youll manage your own daily schedule, provide technical advice to customers and installers, and ensure every job is completed to the highest standard of safety, efficiency, and customer satisfaction playing a key role in supporting reliable heating solutions and our journey towards lower-carbon technologies.
This role operates on an annualised hours basis, meaning youll average 41.5 hours per week across the year typically working fewer hours during the summer months and more during our peak winter period. Your salary remains consistent throughout the year, providing income stability while reflecting the seasonal nature of our industry.
The role will include rotated Saturdays, and bank holiday working as part of this structure.
Responsibilities
As a Baxi Gas Engineer, you will be responsible for delivering safe, efficient, and high-quality technical support across your region, ensuring an excellent customer experience at every touchpoint. Service, maintain, and repair domestic and commercial heating appliances to manufacturer and industry standards.
Diagnose faults accurately and deliver first-time fixes wherever possible. Commission new installations and ensure systems are set up for optimal performance and efficiency. Complete all work in line with Gas Safe regulations and health