General Manager

Overview

As General Manager, you will lead a fast-paced logistics site, accountable for safety, service quality, financial performance and high-performing teams. You will shape site direction, drive continuous improvement, and deliver outstanding results for DHL and customers. You’ll work with senior leaders to foster safety, engagement and operational excellence and to build strong customer partnerships. This role offers meaningful impact through people development and strategic site leadership.

Pay / Benefits

• Company car or car allowance
• 26 days leave plus bank holidays
• Pension with 8% employer and 4% employee contributions
• Free confidential 24/7 GP consultations
• Retail and lifestyle discounts
• Loans, savings schemes and free mortgage advice

Responsibilities

• Lead site operations to achieve safety, service, quality and performance targets
• Build and manage customer relationships, conduct business reviews and identify growth opportunities
• Review financial performance and use data to drive continuous improvement
• Coach and develop the leadership team, fostering engagement and high accountability
• Lead site development, lean initiatives and improvement projects to boost productivity
• Collaborate with stakeholders to deliver strategic priorities and long-term objectives

Key requirements

• Experience leading large-scale logistics, warehousing or operational environments
• Ability to own site performance and drive results through people
• Strong track record in building customer relationships and managing senior stakeholders
• Thrive in fast-paced settings with safety and operational excellence as priorities
• Proven ability to deliver continuous improvement, change initiatives and transformation
• Passion for developing teams and fostering a positive workplace culture
• Relationship-building
• Strategic thinking
• Stakeholder management
• Lean initiatives
• Data-driven decision making
• Operational performance management

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