Graduate Application Support Analyst
Sinara · London, England ·
The role is an interesting mix of DevOps engineering work on projects within Tech Ops team and providing technical support for our Sinara-built applications; maintaining our mission-critical applications, delivering application management support and providing technical support for Sinara software applications to a variety of customers.
You will be responsible for analysing, prioritising and resolving customer support Incidents which may be application, data or system related. Primary duties include: Resolving issues related to applications and environments Analysing, prioritising and triaging incidents reported by customers Conducting investigations to provide solutions or temporary workarounds Collaborating with developers upon identification of potential software defects Communicating with customers until incident resolution Proactive collaboration in the incidents of all the members of the team Additional
responsibilities
Proactively maintaining support material Contributing to customer service performance reports Documenting routine change requests Undertaking routine data or system configuration tasks Working alongside the developers undertaking application and system testing Deploying applications Do maintenance for internal applications Set up of new internal application environments The work is often technically demanding and requires an imaginative thought process.
You will collaborate with Sinara's own software development teams. Career progression and training The role will begin with 3 months of structured training and learning the role. Sinara will provide training on industry/domain-specific topics and applications.
There will be opportunities to join wider technical training offered within Sinara. Certification training is supported at Sinara where it is relevant to the role. What we offer Sinara offers a competitive salary and benefits package, which includes: Base salary of up to £42,000 Two profit-related bonus schemes Salary reviews every 6 months for the first two years, then annually Additional remuneration is available for the out-of-hours support rota 25 days of holiday A pension plan and pension salary sacrifice option Other
Benefits
Private medical scheme Income protection insurance Cycle-to-work scheme Employee wellbeing benefits Training budget per employee Hybrid and flexible working: mix of office and home working All necessary home working equipment Working hours This position is full-time, predominantly Monday to Friday but may require availability outside of working hours on a rotational basis (to be discussed).
There is the possibility of joining the "on-call" support rota for additional renumeration. It is a hybrid role (with 2- or 3 days in the office and the rest remote)