Head Concierge

Head Concierge - Luxury Residential Development Location: London SE16 Salary: £35,000 - £40,000 per annum, depending on experience Hours: 4 days on / 4 days off | 12-hour shifts (8am-8pm, with occasional 7am starts) Contract: Permanent, full-time We are working with a prestigious riverside residential development in London to recruit an experienced and professional Head Concierge to lead the day-to-day front of house service.

This is an excellent opportunity for someone who takes pride in delivering a high standard of service and enjoys building relationships with residents, while taking ownership of the organisation, security and smooth running of the concierge operation.

Working as part of a small team, you will play a key role in maintaining the standards of the building, ensuring residents receive a friendly, reliable and professional service at all times. Key Responsibilities Deliver a welcoming and professional front of house service to residents, visitors and contractors.

Oversee the receipt, logging, storage and distribution of parcels and deliveries, maintaining accurate records. Monitor CCTV and access control systems, manage visitor access and carry out regular building patrols. Maintain accurate key and fob registers, ensuring all keys and access devices are correctly issued and returned.

Manage contractor sign-in procedures, check relevant authorisations and oversee works taking place in communal areas. Coordinate refuse arrangements, including the weekly bin collection. Carry out and record routine fire safety and building security checks, responding appropriately to any incidents or emergencies.

Maintain detailed handover notes, ensuring all outstanding matters are communicated effectively between shifts. Take ownership of concierge procedures, ensuring instructions and records are kept up to date. Brief and oversee temporary cover staff during periods of annual leave or sickness.

Liaise regularly with the managing agent regarding maintenance issues, incidents and resident concerns. Maintain accurate reception logs, registers and digital records. The Ideal Candidate Previous experience within a concierge, front of house, security or facilities-based role, ideally within a residential environment.

Experience taking responsibility for service standards or supporting the day-to-day running of a team. Excellent communication and interpersonal skills, with a naturally friendly and approachable manner. Highly organised, reliable and able to work independently. Confident handling resident queries and ...

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