Head of Implementation

Overview

Headed by a senior leader, this role drives the long-term implementation strategy and scalable delivery across complex customer programmes. You will lead a large, multidisciplinary team within Technical Consulting, ensuring governance, quality, and continuous improvement while shaping delivery maturity. You’ll work with senior stakeholders to align business goals with customer needs, delivering measurable outcomes and driving innovations in tooling and management information. The opportunity focuses on transforming delivery at scale to improve health outcomes.

Pay / Benefits

• professional development opportunities
• flexible benefits
• wellbeing support
• recognition programmes

Responsibilities

• Define and deliver a long-term implementation strategy aligned with business objectives and customer needs
• Lead a large, multidisciplinary implementation organisation
• Own governance, methodologies, quality assurance, controls and continuous improvement
• Build capability, identity and professional maturity of the Implementation function
• Create direction and accountability in complex or ambiguous situations
• Drive delivery innovation, automation, tooling and management information improvements
• Lead workforce planning, succession planning, coaching, recruitment and organisational development
• Manage resource planning and capacity to meet portfolio demand
• Provide senior oversight of strategic and high-risk customer implementations
• Support business planning, commercial decisions, bids and proposals
• Drive service improvement and cross-functional transformation initiatives
• Influence senior stakeholders and strengthen collaboration across the wider organisation

Key requirements

• Significant leadership experience within implementation, professional services, technology delivery, or consulting
• Strong strategic planning and operational leadership capability
• Experience working with executive and senior leadership teams
• Successful track record of scaling or transforming delivery functions
• Strong commercial, financial and budget management expertise
• Experience leading large and complex multidisciplinary teams
• Excellent stakeholder management and communication skills
• Ability to create clarity and direction in fast-moving and ambiguous environments
• Passion for customer outcomes, service quality and continuous improvement
• Desirable: experience with social care systems and/or local authority technology
• stakeholder management
• communication skills
• leadership
• governance frameworks
• methodologies (delivery)
• quality assurance

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