Head of Operations

Head of Operations - (PBSA) Location: Sheffield, office based Duration: Permanent, full time Salary: £55,000 to £65,000 per annum Reporting to: Head of Student Operations About Us MCR Property is one of the UK's leading privately owned property investment and management groups, with a growing portfolio spanning residential, commercial and purpose-built student accommodation (PBSA).

Flow Student is our dedicated student living brand, delivering modern, affordable accommodation across major UK University cities. In Sheffield, Flow Student operates multiple sites across the city, totalling around 2,000 beds.

We are looking for a Head of Operations to take ownership of the performance, presentation and profitability of our Sheffield portfolio, ensuring every resident enjoys a safe, well run and genuinely great place to live. This is a fantastic opportunity for an experienced PBSA or residential operations leader to shape a growing platform and build a high performing team across a cluster of sites.

Key Responsibilities Take full operational accountability for all Flow Student sites in Sheffield, ensuring consistent standards of service, presentation and compliance across the portfolio Lead, motivate and develop site teams, including site managers, night porters, maintenance staff and customer service staff, fostering a strong performance and customer focused culture Own occupancy and revenue performance across all sites, working closely with the sales and marketing team to deliver against lettings targets and minimise voids Manage site level budgets, service charges and operating costs, identifying efficiencies without compromising resident experience Ensure all properties meet health and safety, fire safety and statutory compliance requirements, including liaison with contractors and regulatory bodies Oversee the resident lifecycle from move in to move out, ensuring high standards of customer service, complaint handling and resident welfare support Drive consistent delivery of planned and reactive maintenance programmes, working with contractors and internal maintenance teams to protect asset condition Support the mobilisation of new sites or refurbishment projects within the Sheffield portfolio as the business grows Report regularly to the Head of Student Operations on site performance, KPIs, risks and opportunities across the cluster Build strong relationships with local stakeholders, including universities, letting agents, contractors and the local community Champion a culture of continuous improvement, sharing best practice across sites and embedding company policies and procedures consistently Requirements Proven experience in an operations management role within PBSA, build to rent, res...

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