Head of Quantitative Research (PM/Fieldwork)
Harnham ·
Head of Quantitative Research – Healthcare Insights (Fieldwork/PM focus) London (Hybrid) Up to £110,000 About the Company This is a fantastic opportunity to join a leading healthcare research and insights agency at a pivotal stage of growth.
With a global footprint and a strong UK client base, the business is focused on standardising delivery, improving client experience, and driving operational excellence across its quantitative research division. The Role As Head of Quantitative Research, you'll take ownership of project delivery and client satisfaction across the UK business.
You'll lead a team of talented project managers and client service professionals, ensuring high-quality execution, strong financial performance, and exceptional client outcomes. Responsibilities Leading, mentoring, and developing a team of quantitative project managers Building trusted relationships with key healthcare clients and overseeing client service improvement plans Embedding best-in-class standards across every stage of the project lifecycle Partnering with internal teams (Engineering, HR, Compliance) to enhance systems, processes, and people development Driving efficiency, profitability, and client satisfaction KPIs across multiple markets Supporting integration of new acquisitions and ensuring a seamless client experience Leading from the front — ensuring projects run smoothly, challenges are resolved proactively, and the team delivers consistent excellence Your Skills & Experience 8+ years' experience in quantitative research or market research operations (healthcare sector preferred) 3+ years managing a team (both junior and senior staff) A deep understanding of quantitative project delivery across UK and international markets Experience managing operations, project management and fieldwork teams Proven ability to drive client satisfaction, profitability, and delivery standards Strong commercial and people management skills Excellent communication, problem-solving, and organisational ability Why Join?
You'll be stepping into a senior leadership position with genuine influence over the direction of the UK business. This role offers the chance to shape how the company delivers value to clients, develop the next generation of researchers, and lead strategic initiatives in one of the most imp