Head Of Salesforce
83zero · London, England ·
Type: Permanent No Sponsorship Available Purpose of
the Role
We are looking for an experienced Head of Salesforce to take end-to-end ownership of Salesforce and the wider commercial technology ecosystem supporting Sales, Customer Success, Order Management and Support. Salesforce is the operational backbone of the commercial organisation, and you will be accountable for its strategy, roadmap, governance, optimisation and day-to-day effectiveness.
This is a leadership role but not a hands-off position. You will need to be technically credible within Salesforce, comfortable getting into the detail of configuration and processes, while providing strategic direction and challenging internal stakeholders and external implementation partners.
A key priority will be ownership of Salesforce CPQ, ensuring pricing, product configuration, bundles, discounting and approval processes are scalable and well governed. Strong working knowledge of Salesforce CPQ is a mandatory requirement for this role.
You will lead a small internal Salesforce team, manage an external Salesforce implementation partner and work closely with senior commercial stakeholders to ensure the platform delivers measurable business value.
Key Responsibilities
Own the Salesforce strategy, roadmap and operating model across the organisation. Define and prioritise Salesforce initiatives aligned to commercial objectives and business growth. Act as the senior Salesforce authority, providing direction on platform design, governance and best practice.
Translate commercial requirements into scalable Salesforce processes across lead management, opportunities, pipeline, quoting, renewals, forecasting, attribution and approvals. Establish effective governance around platform changes, configuration, integrations, data and user access.
Own the ongoing administration, optimisation and roadmap of Salesforce CPQ. Manage product configuration, pricing structures, bundles, discounting and approval processes. Partner with Sales and Finance to ensure CPQ supports effective and scalable quote-to-cash processes.
Manage specialist CPQ development and configuration delivered by external Salesforce partners. Identify opportunities to simplify and automate quoting and approval processes. Platform