Helpdesk Engineer
EAC Consulting Group · Milton Keynes, England ·
Location: Milton Keynes Salary: Up to £32,000 per annum Hours: Monday to Friday, 9:00am – 5:30pm Are you an experienced IT Support Engineer looking for your next opportunity? We're recruiting for a customer-focused IT professional to join a growing technology services business, providing 1st and 2nd line support to a varied client base.
This is a varied role, combining predominantly remote helpdesk support with regular hands-on technical assistance at client sites. You'll troubleshoot a range of hardware, software, networking and telephony issues, ensuring customers receive a reliable and professional service.
What's on Offer? Salary of up to £32,000 (DOE) Monday to Friday working hours, 9:00am – 5:30pm. Exposure to a wide range of clients and technologies. Training and development opportunities. Supportive team environment with opportunities for career progression.
A varied role combining remote helpdesk support with hands-on technical work. Key Responsibilities Provide 1st and 2nd line IT support via telephone, remote access tools and a ticketing system. Diagnose and resolve technical issues across Windows 11 and Microsoft 365.
Support Exchange Online, Teams, OneDrive, SharePoint and Entra ID. Manage and prioritise support tickets in line with agreed SLAs. Troubleshoot hardware, software, email, connectivity and Wi-Fi issues. Provide support for Meraki and UniFi networking environments.
Assist with telephony systems, including handset and user configuration. Carry out client site visits for hardware installations, workstation setups, equipment replacements and technical troubleshooting. Maintain accurate ticket notes and technical documentation.
Escalate complex issues where necessary and keep customers updated throughout the resolution process. Skills & Experience Previous experience in a 1st or 2nd line IT support or helpdesk role. Good working knowledge of Microsoft 365 and Windows 11.
Confidence providing telephone-based and remote technical support. Understanding of networking fundamentals, including LAN, WAN and Wi-Fi. Strong troubleshooting, communication and customer service skills. Ability to manage multiple tickets and prioritise workloads effectively.
Full UK driving licence and access to transport for client site visits. Must be local to Milton Keynes Desirable experience: Experience working within a Managed Service Provider (MSP) environment. Exposure to Meraki or UniFi networking equipment.
Experience with VoIP or Gamma Horizon telephony systems. Microsoft or other relevant IT certifications...