Hybrid Hardware & Software Support Engineer - HPC
Atos · Reading, England ·
About BullBull is a story. Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. One with a century of European innovation and a working environment where experts design powerful, sustainable, and sovereign digital solutions, enabling states and industries to retain full control over their data and their AI.Bull is also thousands of engineers, researchers and passionate tech people shaping the future of high‐performance computing, AI, and quantum technologies.
Every day, our teams push the boundaries of what is technologically possible – from next‐generation HPC architectures to exascale supercomputers – supported by world‐class R&D, more than 1,600 patents, and unique end‐to‐end capabilities spanning hardware design, software engineering, data science and quantum research.
We are a people‐centric, innovation‐driven company, where collaboration spans Europe, the Americas and India. We share a common vision of a responsible and sustainable innovation that delivers concrete impact for our customers.
LocationPrimarily on-site at a customer facility near Reading, Berkshire, with occasional support for additional HPC installations across Europe. Requirement: Must be eligible for UK DV Security Clearance. About the RoleBull's High-Performance Computing (HPC), Artificial Intelligence & Quantum Business Unit is seeking a Hybrid Hardware & Software Support Engineer to join our HPC Services team.
This is a highly visible, customer-facing operational role supporting advanced HPC infrastructures in the UK.You will work across computing, storage, and networking layers, ensuring the deployment, stability, and performance of large-scale Linux-based systems.
While prior HPC experience is an advantage, it is not mandatory strong Linux and infrastructure engineers eager to grow into HPC & AI are encouraged to apply. Key Responsibilities:Deployment & System Bring‐UpInstall, configure, and integrate HPC cluster components (compute, storage, networking).Perform system installation, initial configuration, and operational readiness checks.
Apply patches, updates, and conduct routine maintenance activities. Hybrid Hardware & Software SupportProvide Level 1 and Level 2 operational support for HPC environments. Diagnose and resolve issues involving:Linux operating systemsEnterprise server hardwareHigh-speed interconnectsStorage subsystemsConduct root cause analysis and implement corrective actions.
Escalate appropriately within the global support organisation when needed. Operations & Incident HandlingMonitor system health and respond to incidents proactively. Perform troubleshooting in secure, mission-critical environments.
Maintain detailed and accurate documentation of incidents and resolutions. Customer InterfaceAct as the primary technical contact on-site. Communicate effectively regarding incidents, planned maintenance, and system status.
Build trusted relationships with customer technical stakeholders. Represent Bull professionally in sensitive and high-profile environments. Core Technical SkillsWhat you must know to perform the role successfully:Strong Linux expertise (RedHat and/or Debian-based environments)Solid understanding of enterprise server hardware (CPU, memory, storage, diagnostics)Scripting skills in Bash and/or PythonStrong networking fundamentals (TCP/IP, routing, switching, security basics)Hands-on experience with infrastructure deployment, configuration, and maintenanceExcellent troubleshooting and analytical abilitiesProactive mindset and ability to work independentlyDesirable Skills & ExperienceValuable, but not mandatory:Experience with HPC clustersHigh-speed networking (40/100GbE, InfiniBand)Virtualisation technologies (KVM, OpenStack)Storage systems (Ceph, SAN/NAS)Parallel filesystems (Lustre, GPFS, BeeGFS)Containers (Docker, Podman, Kubernetes)Configuration management (Ansible, Puppet)Monitoring and observability tools (Prometheus, Grafana, Icinga)Workload managers (Slurm, PBS Pro)Git version controlCandidate ProfileWe are looking for someone who:Is hands-on, operationally focused, and detail orientedThrives in secure, mission-critical environmentsApproaches troubleshooting methodically, even under pressureCommunicates clearly with both technical and non-technical stakeholdersTakes full ownership of incidents through to resolutionIs motivated to learn continuously and expand their technical expertiseEducation & ExperienceOption 1:Degree in Computer Science, Engineering, or related field + at least 2 years of relevant experienceOption 2:5+ years of relevant industry experienceStrong early-career candidates with solid technical foundations will also be considered.
Benefits:Working on advanced HPC and digital infrastructure projectsContinuous learning and technical skill developmentCareer growth within a global technology organisationParticipation in internal initiatives and community-focused activities.#Bull Join us!Here, your ideas, your curiosity and your technical excellence directly shape the next era of advanced computing unlocking enterprise value, accelerating scientific progress and driving positive impact for society. Remote working/work at home options are available for this role.