ICT Infrastructure Engineer

As an ICT Infrastructure Engineer, you will be a technical expert for core infrastructure services, helping to ensure our systems remain secure, reliable and fit for the future. You'll work across a diverse technology estate, supporting on-premises and cloud-based services, managing infrastructure, automating processes, resolving complex technical issues and driving continuous improvement.

Working as part of a wider technical team, you'll also provide expert support to colleagues, create and maintain technical documentation, help shape best practice and contribute to projects that enhance service delivery.,

• Monitoring systems (SolarWinds, etc), alerts, patching and vulnerabilities and providing proactive maintenance to ensure security and performance.
• Using patch management and automation tools such as Intune, SCCM, Nessus, Dell Secure Connect Gateway and scripts to manage and improve services.
• Managing, maintain and enhancing ICT infrastructure across the Service.
• Supporting and managing endpoint devices, including MDM and MAM policies.
• Working with Microsoft Azure, Hyper‑V and VMware
• Supporting cyber security initiatives, vulnerability management and remediation activities, including creating and maintaining a vulnerability management process
• Troubleshooting advanced technical issues across Microsoft 365, Azure, Active Directory, Windows Services and networking technologies, acting as an escalation point for the First Line Service Desk team when required
• Producing and maintaining technical documentation, diagrams, procedures and knowledge articles.
• Collaborating with internal teams, suppliers and partner organisations to deliver effective ICT services.
• Acting as a technical subject matter expert and promoting best practice across DDaT.
• Supporting service management activities in line with ITIL principles and continuous improvement.
  We're seeking someone with strong patching and infrastructure engineering experience and a passion for delivering high‑quality technology services.

You’ll have experience in:

• Patch management and automation tools
• Cyber security and vulnerability management
• Microsoft 365 and Azure technologies
• Windows Server and Active Directory administration, including identity and access control
• Endpoint management and device configuration
• Virtualisation technologies such as VMWare and Hyper‑V
• Network infrastructure and remote access solutions.
• Technical troubleshooting and problem solving.

Most importantly, you’ll be a collaborative team player with excellent communication skills and a commitment to delivering resilient, secure and efficient services.

• Demonstrable knowledge and experience of Microsoft enterprise administration, including on‑premises and cloud technologies such as AD DS, Entra ID, Microsoft 365, Intune, SCCM, Azure, Windows 11.
• Demonstrable knowledge and experience of infrastructure monitoring and vulnerability management platforms such as SolarWinds, Nessus and/or RMM tools, including managing nodes, patching vulnerabilities, configuring alerts to proactively resolve infrastructure issues.
• Demonstrable knowledge and experience of network administration (LAN, WAN, WLAN, VPNs)
• Demonstrable experience of working effectively within an ICT Service Delivery function, across a range of technical areas.
• Experience of implementing ICT security standards and Best Practice, both at an architectural and operational level.
• Ability to work to, and deliver to deadlines, managing conflicting priorities.

At Devon and Somerset Fire and Rescue Service, you'll be part of an organisation that makes a real difference to people's lives. In return, we offer an excellent range of benefits including:

• Flexible working arrangements
• Local Government Pension Scheme
• Excellent annual leave entitlement
• Family Friendly policies
• Learning and development opportunities
• Free gym access and access to fitness advisors
• Physiotherapy and eye care support
• Blue Light Card Membership & associated discounts
• Benenden Health Care options
• Access to the Firefighters Charity
• Employee wellbeing support and counselling
• Cycle to work scheme
• Active sports and social groups

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