Implementation Specialist
YT Technologies · Bath, England ·
Are you an experienced implementation, onboarding, or client delivery specialist looking to make a genuine difference in healthcare? The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
We are recruiting for an award-winning health tech company based in Bath that builds industry-leading, cloud-based software used across NHS services and healthcare providers nationwide. They are looking for an Implementation Specialist to bridge technology, project delivery, and customer success, ensuring healthcare clients seamlessly adopt their software and get maximum value from go-live.
The Role As an Implementation Specialist, you will own the end-to-end customer onboarding journey, working closely with clinical teams, internal developers, and account managers. Drive End-to-End Delivery: Lead planning, scoping, software configuration, and deployment tailored to each client's operational workflows.
Problem Solving & Go-Live Support: Serve as the main technical contact during setup, troubleshooting configurations, and removing roadblocks to ensure a smooth go-live. Client Onboarding & Training: Collaborate with training and support teams to transition clients post-go-live with clear documentation and tailored guidance.
Commercial Alignment: Work alongside Sales and Account Management to keep projects within scope and deliver on commercial commitments. Product Improvement: Channel client feedback and rollout insights back to Product teams to streamline future release versions.
About You We are looking for a collaborative, self-motivated individual who brings a mix of customer-facing delivery skills and structured problem-solving. Essential
Requirements
SaaS Implementation / Onboarding Experience: A proven track record in a customer-facing role onboarding software solutions or managing client implementation projects. Sector Interest: Experience or strong empathy with the health & care sector, NHS workflows, or clinical software environments.
Autonomous & Self-Organised: Able to manage project lifecycles, risks, and milestones independently while thriving in a flat, agile team culture. Exceptional Communication: Skilled at translating complex technical concepts simply for non-technical stakeholders and building trust with clients.
UK Eligibility & Location: Must have full eligibility to work in the UK without sponsorship (UK Passport or Share Code) and be within easy commuting distance of Bath for hybrid working. Why Apply? Competitive Package: £40,000 – £45,000 salary depending on experience. Great
Benefits
25 days annual leave + bank holidays (buy/sell options), 6% employer pension, private health insurance, and life assurance. Work Environment: Hybrid working policy, onsite gym, EV charging, and a dedicated personal training/development budget.
Meaningful Impact: Join an innovative, self-managing organisation whose products directly improve patient care and clinical services. How to Apply If you have a background in software implementation, client onboarding, or clinical workflow management and want to work in health tech, apply today with your updated CV!