Import Export Coordinator

Job Title: Import/Export Coordinator Contract Length: 6 Months Location: Remote ****Strong experience with both Imports and exports****** Role Purpose Own the full operational relationship with the customer from purchase order intake through export fulfilment and post-delivery follow-up.

This includes validating and processing orders in SAP, coordinating with logistics partners, resolving documentation or data issues, and ensuring goods ship on time and in full. Core Responsibilities Customer Relationship & Communication Act as the primary operational contact for the customer Manage PO amendments (quantities, SKUs, loading dates) Communicate shipment plans, availability, and export details Support trials and new product introductions Coordinate dispute resolution and damaged goods claims Order Processing & Validation Receive and validate customer POs Manage obsolete or substituted SKUs Ensure Master Data extensions are completed for order creation Confirm amended POs are final before processing Sales Order Creation (SAP) Create and maintain Sales Orders through OpenText Apply pricing, batch, and Incoterm data Add batch and Incoterm info post-OpenText processing Process FOC orders and arrange shipments Clear stuck OpenText transactions Route correctly (Maersk, non-Maersk, LCL, DG) Export & Logistics Handover Align with Planning Team if the stock will be available on requested loading dates before you handover to team.

Handover SOs to client for booking once complete Release blocked orders and check stock readiness Plan pallets, containers, and packaging Organise export packaging (e.g., outer cartons) Identify DG orders for special handling Archive POs and documentation in correct files Post-Shipment Raise and follow through dispute cases (credit/debit pricing) Investigate damaged goods issues with customer and logistics Systems & Tools SAP (essential) OpenText – Validation Tool Maersk booking systems Excel (required) Word / PowerPoint (preferred) Profile & Competencies Comfortable owning customer operational relationship Strong in detail, accuracy, and documentation Able to handle complexity and multiple orders concurrently Communicates clearly across customers, logistics, and internal teams Works independently once trained Deadline-driven and organised

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