Information and Support Advisor

Information and Support Advisor Join a fast-paced first-contact service supporting victims and survivors of abuse. Suited to an empathetic, organised communicator with safeguarding knowledge, experience supporting vulnerable people and strong digital skills.

This role is officially known within the organisation as an Information, Advice and Guidance Advisor If you've also worked in the following roles, we'd also like to hear from you: Support Advisor, Advice Worker, Information and Advice Adviser, Information and Advice Officer, Helpline Advisor, Client Support Advisor, Community Support Worker, Support Officer PLEASE NOTE: Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

The post holder must be female SALARY: £24,784 - £25,492 per annum (depending on experience) + Benefits LOCATION: West Bromwich, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 hours, Monday to Friday, 9am–5pm.

Some work outside normal office hours may be required JOB OVERVIEW Make a meaningful first-contact contribution in a trauma-informed service where the Information and Support Advisor helps people understand risks, needs and options.

The Information and Support Advisor provides Tier 1 advice and guidance by telephone and digital channels, completing initial assessments and supporting next steps. Working with colleagues, police and safeguarding partners, the Information and Support Advisor helps maintain timely referrals, accurate records and responsive support.

This is an opportunity to combine empathy, sound judgement and organisation in a busy service focused on safety, choice and positive outcomes. DUTIES Your duties as the Information and Support Advisor include: Trauma-Informed First Contact: Engage with victims and survivors sensitively and calmly Risk and Needs Assessment: Triage contacts, assess immediate risk and needs, consider children and refer for support Information, Advice and Guidance: Provide information on abuse, safety planning, safeguarding, legal options and support Refer...

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