IT Administrator

IT Services Administrator

Salary: £31,500 Location: Midsomer Norton - site based

You will be the first point of contact for IT support, playing a key role in delivering an efficient, professional service to colleagues

• Monitor tickets, escalations, and SLAs, ensuring users receive clear and timely updates.
• Maintain IT assets, stock, licence, warranty, and contract records.
• Coordinate equipment movements, hardware audits, and central IT stock.
• Raise purchase orders, process goods received, and support invoice and finance administration.
• Liaise with suppliers regarding orders, repairs, warranties, and contracts.
• Provide administrative support to the Director of IT and IT Service Delivery Manager.
• Coordinate onboarding for new IT staff and maintain IT policies, procedures, and guidance.
• Produce service reports and support meetings, projects, and operational planning.
• Provide administrative cover and coordination support during periods of leadership absence.

Required Skills & Qualifications:

• ITIL Foundation, FITS Practitioner certification or relevant industry experience.
• At least two years' experience in an IT service environment.
• Experience of administration, customer service, or helpdesk support.
• Strong organisational skills and excellent attention to detail.
• Excellent communication and interpersonal skills.
• Experience with procurement, asset management, and supplier relationships.
• Ability to work independently and collaboratively in a busy environment.
• A proactive, professional, and customer-focused approach.
• A current UK driving licence and access to a vehicle for occasional travel between sites

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