IT Analyst - IBEX
AstraZeneca · London, England ·
Overview
In this IT Analyst role, you act as the trusted first line of support across multiple channels, resolving incidents and enabling colleagues to use digital tools effectively. You will own incidents from discovery to resolution or escalation, support hardware and deployments, and contribute to IT projects that boost adoption and continuous improvement.
You will also lead training sessions and produce practical guides to raise user self-sufficiency. The position offers exposure to CRM, data cloud, and analytics platforms, within a mission to accelerate medicine discovery and patient outcomes.
You will work with cross-functional teams to improve the digital experience and support a data-driven,救
Pay / Benefits
- competitive salary and benefits
Responsibilities
- Provide first- and second-line support across multiple channels to minimise disruption
- Own incidents through resolution or escalation
- Escalate complex issues with offshore/3rd line teams for timely outcomes
- Deliver Level 1 support for core platforms, including data quality checks and access controls
- Create how-to guides, videos, and process documentation
- Run targeted training to reinforce best-practice tool use
- Support hardware upgrades, releases, and deployments
- Refresh databases, manage access, and assist data extraction for visualisation tools
- Keep stakeholders informed with clear updates and maintain service records
- Identify recurring issues and contribute to continuous improvement
Key requirements
- Degree-level education in information technology, computer science, engineering or equivalent experience
- Experience diagnosing and resolving common IT issues
- Strong customer-service orientation and commitment to user experience
- Clear written and verbal communication to explain technical information simply
- Ability to organise, prioritise work and follow procedures
- Ability to stay calm under pressure and meet service levels
- Strong attention to detail and accuracy in service records
- Willingness to learn new systems and technologies
- customer-service orientation
- clear communication
- calm under pressure
- ServiceNow or equivalent ticket-management platform
- CRM, data cloud and analytics platforms
- data quality checks and access controls