IT Coordinator

Job Title: IT Coordinator Reports to: Head of Data Systems Location: Embankment (1-2 days in office, Wednesdays required) Salary: 34-35k Key areas of influence: Supporting IT infrastructure, IT asset management, IT training, supporting all staff Purpose of the role The IT Coordinator will support the organisation's IT infrastructure and non-D365 related systems, including O365, SharePoint, Asset Management, and Staff Training.

They will ensure robust IT and data security, compliance, and governance across all systems, including assisting with writing and compliance of IT policies and procedures, providing training to staff, and managing the purchase of IT equipment.

Operating within the Finance, IT & Facilities team, the IT Coordinator will liaise closely with the D365 team and all departments to ensure a secure and smoothly operating IT environment for staff, volunteers, and partners.

They will also support and participate in technology-related working groups to ensure IT has a voice and contributes to successful outcomes across the organisation. Main Responsibilities IT Projects Liaise with external suppliers and internal teams on all aspects of IT projects to contribute to successful delivery.

IT Training & Guidance Deliver IT training sessions and create training materials, both internally and with external partners. IT Administration and Vendor Liaison Liaise with outsourced IT support providers. Review outstanding support tickets and escalate as required.

Maintain the IT Asset Register and equipment. Assist with the Starter and Leaver process. Policies, Procedures & Advice Maintain and contribute to IT policies and procedures to ensure security and minimize risk. Support IT infrastructure, including O365, SharePoint, Asset Management, and Staff Training.

Other Duties Carry out any other reasonable duties as directed, within capabilities. Ensure health and safety obligations are followed, reporting defects, risks, or potential hazards promptly. Person Specification Experience Essential Criteria Strong experience with Microsoft 365 and SharePoint Experience managing external IT providers Recent experience in IT support, SharePoint administration, and Asset Management Ability to build effective relationships and work collaboratively across teams Experience training staff in standard softwareDesirable Criteria Experience in an ITIL environment Cu...

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