IT Hardware Engineer

Overview

In this hands-on role within Civica’s End User Services team, you ensure UK colleagues have the hardware they need, from provisioning new devices to lifecycle management. You’ll work closely with peers to troubleshoot, deploy, and redeploy equipment, while maintaining clear records and providing a responsive, user-friendly service. The role centers on practical IT support with opportunities to learn and contribute to improvements within a mission-driven GovTech environment.

Pay / Benefits

• 25 Days Annual Leave + bank holidays – plus option to buy up to 10 extra days
• Pension Contributions – 5% employer match
• Income Protection – up to 75% salary cover
• Life Assurance – 4x salary
• Critical Illness Cover – 25,000 lump sum
• Private Medical Insurance – fast access to private healthcare

Responsibilities

• Manage the lifecycle of laptops, desktops, mobile phones and peripherals
• Prepare, pre-provision, deploy, refresh, redeploy and decommission end-user devices
• Support device deployment using Microsoft Intune and Windows Autopilot
• Troubleshoot routine hardware, deployment and device enrolment issues
• Use Microsoft Entra ID and Microsoft Defender for Endpoint for relevant device and compliance checks
• Maintain accurate hardware asset, stock and inventory records
• Coordinate purchasing, deliveries, returns, repairs, reuse and disposal of equipment
• Carry out hands-on device preparation, checks, wiping and stock management from our Leeds office
• Manage hardware incidents and service requests through our ITSM system
• Provide occasional onsite support for meeting-room AV equipment and other end-user technology
• Work with suppliers, couriers and internal teams to ensure equipment reaches colleagues when they need it
• Keep users informed and provide a friendly, professional and responsive service
• Share knowledge with colleagues and contribute to improvements in processes, documentation and knowledge articles

Key requirements

• Previous experience in an IT hardware, IT support, desktop support, End User Computing or similar hands-on technology role
• Good working knowledge of Windows, with practical familiarity with macOS advantageous
• Experience troubleshooting laptops, desktops, peripherals and other end-user hardware
• Practical experience with Microsoft Intune and Windows Autopilot for device preparation, enrolment and deployment
• Familiarity with Microsoft Entra ID and Microsoft Defender for Endpoint
• Experience using an ITSM system to manage incidents and service requests
• Experience maintaining hardware asset and stock information
• Strong customer service and communication skills, both face-to-face and remotely
• A proactive approach, with the confidence to take ownership and get things moving
• Organised, reliable and comfortable managing competing priorities
• A collaborative mindset and willingness to share knowledge and learn from others
• Customer service orientation
• Clear communication
• Proactivity
• Windows
• macOS (advantageous)
• Microsoft Intune

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