IT Manager

Overview

As IT Manager, you lead a hands-on internal tech function in a London organisation, taking ownership of operations and key projects within a modern Microsoft environment. You will mentor a small IT team, handle service delivery and escalations, and act as the senior technical escalation point. You’ll stay technically involved with Microsoft 365, Azure, Intune and Defender while driving improvements. This role offers the chance to influence technology strategy and resilience in a mid-sized setting.

Pay / Benefits

• 25 days holiday + bank holidays
• Enhanced pension scheme
• Life assurance
• Healthcare benefits
• Employee Assistance Programme
• Enhanced family-friendly benefits

Responsibilities

• Lead, mentor and develop the internal IT team
• Own service delivery, escalations and operational performance
• Drive ITIL-based service improvements and user satisfaction
• Manage third-party suppliers, partners and technology vendors
• Support project delivery and business technology initiatives
• Act as the senior escalation point for complex technical issues
• Administer and optimise Microsoft 365 and Azure environment
• Manage Entra ID, Intune and endpoint security policies
• Administer Defender, SharePoint Online and Teams environments
• Manage Exchange Online and email security policies
• Oversee backup, disaster recovery and business continuity processes
• Ensure systems remain secure, resilient and highly available

Key requirements

• Managing internal IT teams
• Microsoft 365 administration
• Microsoft Azure administration
• Microsoft Entra ID
• Microsoft Intune
• Microsoft Defender
• SharePoint Online
• Microsoft Teams
• Exchange Online
• Conditional Access and MFA
• BYOD and remote access security policies
• Microsoft Purview
• Data Loss Prevention (DLP)
• Identity and Access Management
• Service Desk ownership
• IT Operations Management
• ITIL environments
• Supplier and vendor management
• Backup, Disaster Recovery and Business Continuity
• Cyber security governance and security policy management
• Microsoft Copilot Chat
• Microsoft Copilot for Microsoft 365
• Microsoft Fabric
• Power BI
• Power Automate
• Power Apps
• Cyber Essentials / Cyber Essentials Plus
• People leadership and coaching
• Stakeholder management
• Problem solving under pressure
• Microsoft 365 administration
• Azure administration
• Entra ID

Report this job