IT Service Automation Lead — AI-Driven Platform Architect

A leading IT service organization in Scotland seeks a skilled professional to lead automation design and implementation across core services. The role requires 4–8+ years of experience in IT Service Management, particularly with Microsoft Power Platform, and a grounding in ITIL practices. The candidate will drive automation, ensuring governance and compliance while collaborating with various stakeholders for continuous improvement. This position offers a dynamic opportunity to enhance service quality and efficiency.

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