It Service Desk Analyst

Job Description IT Service Desk Analyst - NHS \ N Location: Norwich - Hybrid Working \ N Contract: Initially 3-6 months \ N Day Rate: £110 per day \ N IR35: Inside IR35 \ N Hours: 37.5 hours per week, Monday-Friday \ N Shifts: Between 08:00-18:00 \ N Start: ASAP \ N We are recruiting foran experienced IT Service Desk Analyst to join the Digital Services function of a large NHS community healthcare organisation. \ N The role will providefirst-line technical support to clinical and corporate users, acting as the first point of contact for IT incidents, service requests and technical queries. \ N Key Responsibilities \ N

• Provide first-line technical support for hardware, software, application and network incidents. \ N
• Log, classify, prioritise and manage incidents and service requests. \ N
• Troubleshoot issues remotely and provide first-time fixes wherever possible. \ N
• Install and configure desktop software. \ N
• Administer user accountsand system access in line with security policies. \ N
• Escalate unresolved incidents to appropriate specialist support teams. \ N
• Provide clear technicaladvice and guidance to users with varying levels of IT knowledge. \ N
• Maintain accurate service desk records and documentation. \ N Essential Experience \ N
• Previous experience working within an IT Service Desk, IT support or similar customer-focused technical support environment. \ N
• Working knowledge of Microsoft 365 and Windows 10/11. \ N
• Experience handling andtroubleshooting IT incidents and service requests. \ N
• Strong customer serviceand telephone support skills. \ N
• Good technical problem-solving and analytical skills. \ N
• Excellent written and verbal communication skills. \ N
• ITIL Service Managementknowledge or equivalent experience is advantageous. \ N Important Information \ N
• Applicants must be UK residents \ N
• No visa sponsorship is available for this role \ N
• This role is hybrid, with no fully remote option \ N
• Salt contact: Robert Sprigens, \ N *Rates depend on experience and client requirements

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