It Support Analyst
Wastecare Ltd · Old Snydale, England ·
Job Overview We are seeking an enthusiastic and capable IT Support Analyst to join our IT Service Desk team, providing first- and second-line support for the IT and communication software, systems and technologies used across the Group, in a predominantly Microsoft environment.
The primary focus is application support, including our bespoke line-of-business system, Zeus, but the role is varied and covers all aspects of IT and telecoms. You’ll also play a key part in projects to improve our systems and procedures, including upgrading our IT infrastructure.
About Us Established in 1980, the WasteCare Group now employs over 500 people based at 9 regional service centres and 8 recycling facilities throughout the UK. We collect and recycle over 200,000 tonnes of hazardous and difficult waste, on behalf of over 20,000 organisations annually throughout the UK.
Our growth and success are due to our commitment to providing our clients with a first-class service combined with the highest environmental standards. As a private company, we are continually investing in innovative technology and sustainable growth.
This has enabled us to combine a deep understanding of our clients’ requirements with a uniquely flexible service that can be readily tailored to any organisational requirement, within an evolving market and ever-changing regulation.
Key Responsibilities (will include but not limited to) Record, respond to and resolve IT issues raised by colleagues, professionally and promptly. Support and administer Zeus, our bespoke line-of-business system, including customising reports and bulk data uploads.
Support Office 365 and SharePoint Online, and help colleagues with Excel formulas and Power Automate. Write simple SQL queries to update data and extract management information. Get involved in project work to improve our IT systems and infrastructure.
Carry out user and mailbox administration. Manage the distribution of mobile phones and associated hardware. Maintain hardware and software asset lists and databases. Configure, install and maintain PCs, printers and other IT equipment.
Key Skills & Experience Previous application support experience. At least 1 year’s experience supporting 20+ Windows workstations in a busy business environment. Windows 11 and Microsoft Office installation, configuration, administration and support.
Network cabling and TCP/IP fundamentals. Familiarity with Windows Server, VMware, Microsoft SQL & Reporting Services and mobile device management (AirWatch/Soti) desirable. Ability to understand and write SQL queries desirable.
HNC or better in a computer-related discipline, or Microsoft Certified Desktop Support Technician (or higher), desirable. Grade Structure The role spans grades G1–G4 by experience, line tier and autonomy: * G1 – Senior/second-line support handling complex issues and mentoring...