IT Support Apprentice

Eat IT Drink IT is a full-service IT solutions provider supporting hospitality businesses across the UK. We pride ourselves on delivering exceptional customer service and reliable technology solutions. Our experienced team is dedicated to helping customers get the most from their IT systems while ensuring they remain secure, stable, and efficient.

As a trusted technology partner, we provide support across a wide range of IT services and have built a strong reputation within the hospitality sector. Why join us? Our success is built on the service we provide to our customers.

They are at the heart of everything we do and play a key role in shaping the future of our business. If you enjoy helping people, solving problems, and building meaningful relationships, we'd love to hear from you.

About the role

You will become an integral part of our support team, providing first-line technical assistance to customers while developing valuable industry skills and experience. You will support the installation and configuration of systems, diagnose hardware and software issues, and help users get the most from our technology solutions.

You'll also contribute to maintaining user guides and delivering excellent customer service.

Responsibilities

Provide first-line remote support for hardware and software issues across multiple customer sites Maintain strong professional relationships with customers, ensuring a consistently high level of service Continuously develop your technical knowledge and stay up to date with emerging technologies Support and maintain both internal systems and customer-facing platforms Gather relevant technical information and communicate solutions in a clear, non-technical way Work collaboratively with colleagues to improve services and customer experiences Identify opportunities for improvement and contribute ideas that benefit both customers and the business Assist with the delivery of exciting new IT projects and services Desirable

skills

We are looking for someone with a genuine passion for technology and a desire to build a long-term career in IT. Excellent communication skills Strong customer service and customer experience focus A demonstrable passion for technology A genuine interest in pursuing a career within the IT sector The confidence to use your initiative and make informed decisions A curious, enthusiastic, and proactive approach to learning Drive and determination to make the role your own An outgoing pe...

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