IT Support Engineer

IT Support Engineer - MSP Bridgwater, Somerset £27,000-£30,000 DoE + Benefits A well-established MSP with over 10 years of success, based in Bridgwater, is looking for a customer-focused IT Support Engineer to join their service desk team of 5.

This is a great opportunity for someone who wants to take ownership of tickets from start to finish, working across a wide range of technologies, with scope to progress into a leadership position as the service desk expands.

What You'll Be Doing

Act as a key point of contact for customers, taking ownership of technical issues from initial report through to resolution. Diagnose and resolve support requests across desktop, server, network and Microsoft 365 environments, escalating only when necessary.

Carry out system administration tasks including user management, permissions and updates. Support VoIP telephony and line-of-business applications, liaising with vendors where appropriate. Keep accurate ticket notes and contribute to knowledge base material.

Help deliver the technical elements of customer projects alongside the Professional Services team. What You'll Bring: Experience in an IT support role, ideally within an MSP environment. Solid Microsoft 365 experience (essential), with a good understanding of hardware, software and networking fundamentals.

Strong communication skills, confident explaining technical concepts to non-technical users. A customer-first approach and the ability to prioritise your own workload. Exposure to ConnectWise, 3CX, Axcient, Huntress or SentinelOne beneficial, but not essential.

Full UK driving licence and access to a vehicle preferred. Relevant certifications (Microsoft 365 Fundamentals, MD102, CompTIA A+/Network+, ITIL 4) are a plus. What's on Offer: Salary £27,000-£30,000 (depending on experience) 28 days holiday (including bank holidays) + your birthday off Generous company pension scheme Enhanced sick pay Ongoing training and certification support Town centre parking available on request A friendly, supportive team within a well-established MSP Interested?

Don't worry if your CV isn't up to date - please reach out to gianluca (at) circle recruitment (dot) com for a confidential chat. Keywords: IT Support Engineer, 2nd Line Support, Service Desk Engineer, IT Technician, MSP, Managed Service Provider, Microsoft 365, Office 365, VoIP, 3CX, ConnectWise, Axcient, Huntress, SentinelOne, Cyber Security, Bridgwater, Somerset, Taunton, Weston-super-Mare, Burnham-on-Sea, Wells, Glastonbury, Bristol Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonu...

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