IT Support Engineer
QCS Staffing Ltd Careers · Berkhamsted, England ·
OVERVIEW The 1st Line IT Support Engineer of QCS will be responsible for providing 1st/2nd line support to staff on desktop support issues, supporting the smooth operation of the company's IT systems. Responsibilities will include oversight of the following: hardware and software support, networking, telephony, internal systems and communication with the business.
This important role is fundamental to the smooth operation of the company's IT systems. As a key member of the IT Department, this role will offer 1st/2nd line support to staff in relation to desktop support issues, whilst offering a variety of activities and opportunities for development.
Working under the guidance of the Head of Technology, this role requires a motivated individual interested in learning new skills on the job, with the option of formal training courses for development of new and existing skills, whilst maintaining a personal interest in keeping up to date with the latest technologies.
A logical approach to troubleshooting, attention to detail, enthusiasm to deliver a quality service and a friendly / personable approach are prerequisite for this role. CORE RESPONSIBILITIES Provide 1st line support to all users, utilising the internal Helpdesk to: Provide support for Hardware, including diagnosis and repair of desktop PCs, laptops and (where necessary) server systems; Provide support for Software, including diagnosis and escalation of CRM system faults, and support for business applications; Ensure all items are logged and tracked in the company's internal helpdesk package; Interact with internal users on all levels to help resolve IT-related issues and provide answers in a timely manner.
Produce reports and audits of the systems and activity to provide to members of the business. Set up hardware for new starters. Networking – assist with: The implementation of additions, deletions and modifications to the network infrastructure; Network security; The administration and maintenance of the Company's infrastructure and connectivity.
Telephony – assist with: All telephone changes, including allocation of new phones, CTI / Voicemail configuration and re-routing as a result of seating re-arrangement; User support. Liaise with 3rd party support for technical resolutions to issues.
Internal Systems: Troubleshooting, systems backups, archiving and provide user support when necessary; Ensure that company assets are maintained responsibly and all assets are logged in the internal database, which is maintained and updated; Keep the internal support ticketing system up to date with updates and to hit in...