IT Support Lead – Insurance
Oliver James Associates · Egham, England ·
Salary70000 - 75000LocationCity of London, London, UKContractPermanentIndustryLife InsuranceContactJoss Lawrence Joss. Lawrence@oliverjames.com IT Support Lead | London | Hybrid | Up to 75,000We are recruiting on behalf of a leading Insurance organisation looking for an experienced IT Support Lead to oversee service delivery and drive improvements across its IT support function.
The role will combine IT operations, service management and stakeholder engagement, with responsibility for ensuring effective support, managing escalations and improving service performance.
Key responsibilities
Oversee IT support operations and manage escalated incidents. Drive service improvements, reporting and performance management. Manage third-party support providers and service delivery. Support IT controls, audit requirements and compliance activities.
Work with technical teams to ensure new systems are effectively supported. Key experience: Significant IT Service Desk leadership or senior IT Operations experience Strong knowledge of ITIL and IT service management. Experience with IT controls, SOX/ITGCs and external audits.
Knowledge of Microsoft 365 environments. Strong stakeholder management and communication skills. Location: LondonHybrid: 3 days per week in the officeSalary: Up to 75,000
Market data from EasyWorkClub, not from the employer
More openings at Oliver James Associates
28 other openings we list
- Regulatory Compliance Manager · London
- Regulatory Compliance Manager · Egham
- Senior BPA Pricing Actuary · Wilmslow
- Trade & Transaction Reporting Manager – Wholesale Banking · Egham
- Legal Counsel – Private Equity M&A · Egham