IT Support Specialist III

Pure IP, a BCM One Company, is trusted by millions daily to power business communications. We bridge the gap between legacy and modern systems, integrating voice across platforms, systems, and applications to deliver seamless, end-to-end communication services.

With a global footprint and a reputation for innovation, Pure IP enables businesses to collaborate effectively, no matter where they are. As an IT Support Specialist III, you'll play a critical role in the operational efficiency of our global IT support function, providing expert helpdesk and systems administration for our team.

You will tackle complex IT issues, provide top-notch support to our global team, and contribute to the strategic improvement of our technology environment. In addition, you'll work with global IT team members to foster a culture of technical excellence and proactive support.

Helpdesk Serve as the senior point of escalation for IT-related inquiries, delivering Tier 1 and Tier 2 support with a focus on high-level troubleshooting and resolution. Facilitate helpdesk support efforts for software, hardware, and network inquiries, ensuring efficiency and user satisfaction.

Provide technical guidance and establish best practices for troubleshooting and documentation. Document advanced technical issues and solutions in a user-friendly manner, maintaining a knowledge base and training resources.

Oversee and manage user accounts, permissions, and backup procedures through Active Directory. Administer Office 365, Exchange, SharePoint, Teams, and other cloud-based services. Security & Compliance Actively manage and maintain security protocols, including Multi-Factor Authentication (MFA), Mobile Device Management (MDM), and Intune solutions.

Use and administer security tools such as Microsoft Defender, SIEM, and EDR solutions. Proactively monitor security alerts and address potential threats, collaborating with global security teams as needed. Process Improvement & Automation Drive process improvements and develop technical efficiencies across the IT function.

Lead automation projects using PowerShell and other scripting tools, streamlining routine tasks and system management. Continuously evaluate and implement best practices to improve service quality and system performance. People

Skills

Demonstrated ability to support internal customers with patience and a collaborative approach. Experience: 3+ years in IT helpdesk and systems administration, with senior-level experience. Technical Expertise: Advanced knowledge of Microsoft desktop and server OS, Linux, virtualisation technologies, and cloud services.

Security Focus: Strong understanding of information security principles; certifications such as CompTIA Security+, CISSP, or similar are a pl...

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