IT Support Technician Apprentice

Location: Oldham, OL8 Salary: £17,500 Job Type: Full-time Apprenticeship, Permanent We're looking for a motivated and enthusiastic IT Support Technician to join our growing team. In this varied, hands-on role you will be supporting the business strategically and operationally through effective forward planning and reactive troubleshooting.

As a key member of the team, you will be dedicated to ensuring the long-term success of the business in collaboration with the management. Key Responsibilities Providing first line IT Support Providing monitoring for Network & Servers Taking phone calls on the Service Desk, handling Service portal tickets and emails Providing remote and on-site IT Support where required Monitoring the Service Desk for new issues Responding to system failures in a timely manner Creating and maintaining procedures for new and existing processes (SOPs) Troubleshooting customer technical faults and driving fault resolution Providing Project Support Performing miscellaneous job-related duties as assigned by the IT Manager and the Senior Management Team Why choose us?

Supportive & collaborative team culture: Our team is more than just colleagues - we are a tight-knit group that champions each other's successes. We believe in fostering an environment where every voice is heard, mutual support is the norm, and hard work is recognised. Competitive

benefits

We value our employees' well-being, offering an attractive benefits package including a generous holiday allowance. We understand the importance of work-life balance and time for personal rejuvenation. Financial security: Our contributory pension scheme is designed to provide a secure future for our employees.

Additionally, we offer a private health scheme to ensure our team members' health and wellness needs are covered. Professional development opportunities: We believe in continuous learning and offer numerous opportunities for professional growth and advancement.

From in-house mentoring and coaching to professional and industry-based training, we invest in our team's development. Work on diverse projects: Our broad clientele offers the chance to work on a variety of projects across different industries.

This diversity keeps work exciting and allows for a rich cross-industry learning experience. Influence and impact: your work directly contributes to our clients' success and the growth of our agency. We value initiative and encourage our team members to bring innovative ideas to the table. Recognition and reward: We celebrate our team's ac...

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