IT Support Technician
Flat Fee Recruiter Careers · Leigh, England ·
Join a small, friendly IT business with very low staff turnover, hybrid working and a culture that rewards people who take pride in doing a good job. IT Support Technician Leigh, WN7 2PW £31,000–£35,000 per year Full-time, permanent Hybrid working – home Monday & Friday, office Tuesday to Thursday 20 days' holiday plus public holidays Free on-site parking On-site gym Regular company-paid lunches, drinks and snacks Minimum two years' experience working on a helpdesk in a multi-client/MSP environment is essential.
Please do not apply without this experience. Join a small, friendly IT business where people work hard, are trusted to get on with the job and are rewarded for doing it well. Just Tech IT has a close-knit, almost family-style culture, very low staff turnover and a consistently busy helpdesk.
This is a role for someone who enjoys working at pace, takes pride in solving problems properly, and can stay organised when tickets keep coming in. In return, you'll join a stable team with hybrid working, good everyday perks, paid overtime when genuinely required, and a culture that values strong performance without expecting people to live at work.
About the Role You will provide first and second-line support to customers via phone, email and remote access in a fast-paced MSP environment. Responsibilities Log all incidents and requests within the managed service system.
Keep track of ongoing work and pick up incoming work. Manage, prioritise and plan your own work queue, dealing with calls within SLAs. Liaise with third-party suppliers to resolve issues for our client's customers. Monitor and manage the protection of supported systems, including but not limited to RMM, antivirus and backup.
Perform maintenance and upgrades of software and hardware in response to RMM alerts, support tickets and customer needs. Proactively drive your own workload, work under your own initiative and identify and drive through opportunities for improvement and change.
Create and maintain knowledge base articles to enable consistency. Update and acquire information from clients. Travel to customer locations nationwide, potentially involving overnight stays at short notice. Candidates who do not wish to travel will still be considered.
Requirements At least two year's MSP-level experience. Excellent communication and customer service skills, with a positive attitude. Good problem-solving skills and the ability to deliver consistently to tight timescales and changing priorities. Strong working...