IT Systems & Network Engineer

IT Systems & Network Support Engineer

Salary:

£35,000 Location:

Hybrid remote Division:

IT Support Services Reports to:

Support Services Manager

About the Role

We're looking for an IT Systems & Network Support Engineer to join our IT Support Services team. You'll provide first-class technical support to both internal and external customers, keeping their systems and networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions.

What You'll Do

Resolve Help Desk escalations within SLA targets Log, diagnose and fix support issues owning them through to resolution Keep customers and colleagues updated throughout each call Provide technical guidance and support pre-and post-sales Prepare, configure and commission hardware and software Evaluate new technologies and feed back findings Write and maintain clear technical documentation Champion good information security practices

What We're Looking For

Technical experience in some of the following: Windows Server/desktop support, Active Directory, DNS, DHCP Microsoft 365/Exchange, Entra ID, Azure Intune Autopilot/ImmyBot deployment Networking (LAN/WAN/WLAN) configuration and troubleshooting VMware/Hyper-V virtualisation Backup, replication and disaster recovery SAN/NAS storage Security tools: antivirus, VPN, firewall, MFA/2FA, IAM You are: A confident problem-solver who works well solo or in a team Organised, detail-oriented and great under pressure A strong communicator with a customer-first attitude Comfortable juggling multiple priorities at once Security and compliance aware

Qualifications

Working towards or holding a relevant qualification (NVQ Level 3, CompTIA A+, Network+, or equivalent) Microsoft certifications are a plus, not a requirement

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