IT Technician

About the role Lift Schools is looking for an IT technician to support our growing network of schools in the South West. Based primarily at Lift Marling in Stroud (Gloucestershire), you will support five current hub schools: Lift Marling, Lift Cam Woodfield Junior, Lift Berkeley, Lift Callowell, and Lift Hillview.

This is an exciting time to join us. The region is growing rapidly, and you will play a key role in supporting the onboarding of four new schools from January onwards. This is a chance to ensure every school has the technology they need to help children learn, thrive and achieve.

Working in a fast-paced environment with changing priorities, you will collaborate closely with IT colleagues and third-party partners. As a true team player, you'll help keep systems running smoothly, resolve issues quickly, and build trusted relationships with teachers and staff across your hub.

Key responsibilities resolve technical faults with Windows, Apple and Chrome devices, ensuring service levels are met; support key systems including printing, telephony, door access, classroom management and CCTV; maintain and install audio-visual systems across school sites; monitor and support systems such as broadband connectivity, single sign-on, backups and firewalls; support the successful technical onboarding of four new schools joining the hub; keep accurate records in the service management system and ensure asset management is up to date; and provide excellent customer service, keeping colleagues updated on progress and responding to requests with care.

What we're looking for level 3 qualifications (A levels or equivalent); background in supporting and deploying applications and operating systems; skills in diagnosing and repairing hardware and software issues; strong communication skills and the ability to share technical information in a user-friendly way; curiosity and a problem-solving approach, with the ability to learn quickly; and excellent organisation skills and the ability to stay calm and professional under pressure.

We'd also welcome relevant industry training such as CompTIA Security+, CompTIA Network+, ITIL Foundation or Google Certifications. An understanding of how schools operate and the daily IT challenges they face, o...

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