ITIL Change & Release Manager
Computacenter · Hatfield, England ·
Location: GBR Ensure all your application information is up to date and in order before applying for this opportunity. CC Hatfield Adm, GBR CC Nottingham | Job-ID: 220870 | Contract type: Standard | Business Unit: Information TechnologyLife on the teamITIL Change & Release ManagerNottingham or Hatfield ConsideredCandidates will require the ability to gain (or already have Security Clearance)The successful candidate will be responsible for the delivery of the Change & Release Service to specific customers.
Ensuring efficient and prompt handling of all Changes & Releases in a client's infrastructure and to minimize the Risk and Impact to their estate by using standardized methods and procedures. What you'll doDefine the scope and contents of each release with the relevant customer business, ensuring that agreement and commitment is provided by internal support teams to effectively support its delivery.
Gather information and track status of all change requests and release implementationsEnsure all Requests for Changes are registered. Ensure all logged Request for Changes, are promptly and correctly approved by authorized approvers.
Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure the change and release policy and processes are adhered to in the release of all changes into all environments.
Understand and analyse any impacts of, including scheduling risks, all projects that will introduce change to the production environmentsMediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the changeCoordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processesEnsure process, procedure and work instruction documentation for Change and Release Management activities are correct and up-to-dateDistribute the change and release schedules and pipelines within agreed timeframesCommunicate technical change and release activities and impact to the business; providing performance data reporting, issues and review follow-up; and performing other duties as required such as ITIL process implementation supportProduce and distribute weekly change and release meeting minutesProvide regular, robust and accurate reporting on change requests and release including exception reporting on high impact, aborted and unauthorised changes.
What you'll needAt least 3 years of professional experience from several years of experience in the IT environment or a completed technical degreeAbility to build and maintain good relationships with all levels of service management, the customer and Computacenter's internal service providersSkills in the areas of IT Infrastructure Services and IT Service Management (ITIL)Basic experience in the analysis, design and optimization of process flowsAbility to present performance measurablyBasic knowledge of common service management toolsITIL V4 Foundation certification or experience as a process managerThe ability to work independentlyAbout usWe are a leading independent technology and services provider, trusted by large corporate and public sector organisations.
We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.
We're a place where you can belongWith over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong. You'll see this reflected in our recruitment process too.
We aim to provide fair access to opportunities and an inclusive, barrier‐free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need. As a Disability Confident Committed employer, we offer a guaranteed interview scheme.
If you opt in and meet the minimum criteria for the role, you'll be guaranteed an interview, and we're happy to support any reasonable adjustments. Please let us know when you apply. If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we'd love to hear from you!