ITSM Analyst
McGregor Boyall · London, England ·
40000.00 - 55000.00 per annum56 Leadenhall Street,, London, EC3A 2DX, EC3A 2DX, England, United KingdomPermanentITSM Analyst, ITIL, ServiceNow, PageDuty, ProgressionWe're looking for an ITSM Analyst to help develop and optimise a modern IT Service Management environment.
Working closely with Service Management, Infrastructure and Operations teams, you'll support and enhance key platforms including ServiceNow, PagerDuty and Power BI, helping improve automation, reporting, service visibility and operational efficiency.
The role:Supporting and administering ServiceNow and PagerDuty platformsBuilding dashboards, reports and KPI metrics using Power BI and ServiceNowSupporting workflow automation and system integrationsManaging user access, permissions and platform configurationAnalysing service data to identify trends and improvement opportunitiesWorking with stakeholders to enhance ITSM processes and toolingSkills required: Experience with ServiceNow, Power BI or similar enterprise platformsStrong reporting and data analysis skillsGood understanding of IT Service Management principlesExposure to workflow automation, APIs or integrationsExcellent communication and stakeholder engagement skillsITIL Foundation desirable but not essential ITSM Analyst, ITIL, ServiceNow, PageDuty, Progression
Market data from EasyWorkClub, not from the employer
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